Closing Date: 24 April 2019
Project: Cywain
Location: Caerdydd / Bangor / Aberystwyth. Ystyrier lleoliadau eraill / Other locations will be considered
Department: Food
Salary: 21,072-22,768
Grade: 3
Manager: Central Team Leader
Contract: Parhaol / Permanent
Bilingual Skills: Essential
If you'd like more information about this post, please contact:
Iestyn Gruffudd
02920 467412

Support Officer and Events Coordinator



Cywain, delivered by Menter a Busnes is a model providing targeted support to micro and SME businesses operating in the Welsh food and drink sector. We are now entering a new stage and have received funding through the Welsh Government Rural Communities - Rural Development Programme 2014 – 2020 to provide a revised service. Additional funding has been secured until March 2018. We are awaiting confirmation if we have been successful with our application for new project funds from April 2018 until October 2022.  


The service supports businesses to increase their capacity and capability, facilitate knowledge transfer and industry intelligence as well as strengthening supply chain integration. Delivery is pan Wales with an emphasis on collaboration through clustering, adding value, market development for growth and job creation.  Cywain has developed a wide network of stakeholders and integral to the client development is a coherent approach with other delivery partners.


There are three strands to the project:

  • Support for start-up and micro businesses

  • Diagnostic support available to all businesses within the food and drink sector in Wales

  • Clustering and collaboration between businesses to promote business growth and efficiency


Aim of the Role


The aim of this role is to provide administrative support to the Cywain team to:


  • coordinate and provide support to the project team, which will include providing information, implementing and recording activities onto the project’s database and customer management systems

  • be responsible for providing project information, such as output data, both internally and externally to partners and stakeholders

  • ensure that all project documentation is correct and archived

  • maintain and develop the scheme’s administration systems

  • be interactive and work independently without supervision

  • be responsible for co-ordinating the arrangements for workshops and events


Main Responsibilities


Providing the project team with information and office support

  • Provide reliable and efficient administrative help and support to the Cywain team

  • Organise and take minutes at meetings (internal and external)

  • Work closely with the Cywain team in the preparation and organisation of workshops and events

  • Lead on coordinating workshops and events arrangements from day to day, including arrangements with locations, external facilitators and clients

  • Be responsible for listing and promoting Cywain workshops through a variety of channels

  • Represent Cywain as the first point of contact for enquiries from workshops and events attendees

  • Revise the arrangements and numbers for each event in order to identify relevant marketing and promotion requirements

  • Communicate regularly and effectively with the Cywain Marketing Officer to ensure the success of the programme of workshops and events

  • Travel to locations across Wales to attend events, workshops and product launches, etc

  • Ensure that the events run smoothly and provide value to customers and delegates

  • Carry out an ongoing evaluation process of workshop successes by inputting and analysing data on the company's customer management systems

  • Communicate with the relevant external agencies

  • Coordinate and summarise the team members’ monthly activities in order to produce monthly and quarterly reports (quantitative and qualitative)

  • Collate, present and store all required information in accordance with the scheme’s funding and monitoring requirements

  • Ensure that all the team’s files include the required information and support the Project Manager to undertake a regular audit

  • Develop and manage a client database and systems for collating project information and outputs

  • Record team targets and verify then against endorsement documentation

  • Ensure compliance with the appropriate data protection legislation

  • Deal with on-line and telephone enquiries and pass them to the appropriate officers in a timely and professional manner

  • Maintain records efficiently in an agreed framework to satisfy Welsh

  • Government/ European funding requirements and validity of output

  • Attend meetings and represent the project as required


Research and Monitoring

  • Support the Project Manager to record, collect and analyse client feedback.

  • Input data accurately

  • Analyse the project’s attainment of its targets by ensuring that data is current

  • Support the Project Manager by attending meetings with clients as required to collect any relevant paperwork and monitoring data

  • Ensure that the project’s databases and systems are maintained and are current and efficient

  • Contact clients, external providers and partners to coordinate activities / events


  • Ensure standards for quality, customer service, equality and diversity, health and safety and biosecurity are met

  • Accept other reasonable duties and responsibilities as required

  • Represent Menter a Busnes as required


Skills and Experience



  • Educated to NVQ level 3 or higher, and/or demonstrable experience in a relevant field

  • Enthusiastic about the work of the department

  • Excellent organisation and co-ordination skills and able to work to tight deadlines

  • Excellent administrative interpersonal skills

  • Excellent oral and written bilingual (Welsh/English) communication skills

  • Good proof reading skills

  • Able to assess and deal with enquiries promptly and professionally

  • Able to take clear, concise and correct minutes at meetings

  • Self-motivator, who takes responsibility for applying and revising priorities to complete targets, with a clear focus on quality

  • Able to be proactive and to drive things forward efficiently

  • Able to work independently or as part of a team

  • IT skills including Word, Excel, PowerPoint, Databases, Email and the Internet

  • Full driving licence and the use of a car



  • A good understanding or experience of agriculture / rural / food sector in Wales

  • Experience of arranging high profile exhibitions and events

  • Demonstrable experience of working in the agriculture and/or food industry in Wales

  • Experience of using systems such as Salesforce, Mailchimp and Wordpress




Interviews will be held for this post at Menter a Busnes’ office in Aberystwyth on Wednesday, 1 May 2019.  If this date is inconvenient, please note on your application form.



Caerdydd / Bangor / Aberystwyth. Ystyrier lleoliadau eraill / Other locations will be considered.

More Information

If you’d like more information about this post, please contact:

Iestyn Gruffudd
02920 467412

How to Apply

Applications for this post can be made by downloading and completing the application form and the equal opportunities monitoring form below.

Please return these forms either

  • via email to:
  • or by sending to:  Human Resources Department, Menter a Busnes, Unit 3, Science Park, Aberystwyth, Ceredigion, SY23 3AH

Closing Date

The closing date for applications is: 24 April 2019 at 10:00

Equality and Diversity Policy

Our Equality and Diversity Policy can be found in the document below.