Closing Date: 22 January 2020
Project: Cywain
Location: Aberystwyth, Bangor, Cardiff, Llanelwy neu/or Meifod
Department: Food
Salary: £19,376- £22,768
Grade: 3
Manager: Arweinydd TÓm Marchnata a Digwyddiadau / Marketing and Events Team Leader
Contract: Llawn amser (ystyrier ceisiadau rhan amser [o leiaf 30 awr]) / Full time (part-time applications will be considered [minimum 30 hours])
Bilingual Skills: Essential
If you'd like more information about this post, please contact:
Dewi Evans
07964 354 674

Support Officer

This is an excellent opportunity to work on a project in the vibrant Welsh food and drink industry which is crucial to the growth of the Welsh economy.



Cywain, delivered by Menter a Busnes is a model providing targeted support to micro and SME businesses operating in the Welsh food and drink sector. We have received funding through the Welsh Government Rural Communities - Rural Development Programme 2014 – 2020. Project funding has been secured until October 2022.


Support provision is in place to develop the capacity and capability of businesses, facilitate knowledge transfer and industry intelligence and strengthen supply chain integration. Delivery is pan Wales with an emphasis on collaboration with businesses which add value and market development for growth and job creation. Cywain has developed a wide network of stakeholders and integral to the client development is a coherent approach with other delivery partners.


There are three strands to the project:


  • Support for start-up and micro businesses

  • Diagnostic support available to all businesses within the food and drink sector in Wales

  • Clustering and collaboration between businesses to promote business growth and efficiency



Aim of the Role


The aim of this role is to provide administrative support to the Cywain team to:

  • coordinate and provide support to the project team, which will include providing information, implementing and recording activities onto the project’s CRM system

  • be responsible for providing project information, such as output data, both internally and externally to partners and stakeholders

  • ensure that all project documentation is correct and archived

  • maintain and develop the scheme’s administration systems

  • be interactive and work independently without supervision


Main Responsibilities

Providing the project team with information and office support

  • Provide reliable and efficient administrative help and support to the Cywain team

  • Organise and take minutes at meetings (internal and external)

  • Work closely with the Cywain team in the preparation and organisation of workshops and events

  • Travel to locations across Wales to attend events, workshops and product launches, etc

  • Ensure that the events run smoothly and provide value to customers and delegates

  • Communicate with the relevant external agencies

  • Coordinate and summarise the team members’ monthly activities in order to produce monthly and quarterly reports (quantitative and qualitative)

  • Collate, present and store all required information in accordance with the scheme’s funding and monitoring requirements

  • Ensure that all the team’s files include the required information and support the Project Manager to undertake a regular audit

  • Develop and manage a client database and systems for collating project information and outputs

  • Record team targets and verify then against endorsement documentation

  • Ensure compliance with the appropriate data protection legislation

  • Deal with on-line and telephone enquiries and pass them on to the appropriate officers

  • Maintain records efficiently in an agreed framework to satisfy Welsh

  • Government/ European funding requirements and validity of output

  • Attend meetings and represent the project as required


Research and Monitoring  

  • Support the Marketing and Events Team Leader to record, collect and analyse client feedback.

  • Input data accurately

  • Analyse the project’s attainment of its targets by ensuring that data is current

  • Support the Marketing and Events Team Leader by attending meetings with clients as required to collect any relevant paperwork and monitoring data

  • Ensure that the project’s databases and systems are maintained and are current and efficient

  • Contact clients, external providers and partners to coordinate activities / events



  • Ensure standards for quality, customer service, equality and diversity, health and safety and biosecurity are met

  • Accept other reasonable duties and responsibilities as required

  • Represent Menter a Busnes as required


Skills and Experience



  • Educated to NVQ level 3 or higher, and/or demonstrable experience in a relevant field

  • Enthusiastic about the work of the department

  • Excellent organisation and co-ordination skills and able to work to tight deadlines

  • Excellent administrative interpersonal skills

  • Excellent oral and written bilingual (Welsh/English) communication skills

  • Good proof reading skills

  • Able to assess and deal with enquiries promptly and professionally

  • Able to take clear, concise and correct minutes at meetings

  • Self-motivator, who takes responsibility for applying and revising priorities to complete targets, with a clear focus on quality

  • Able to be proactive and to drive things forward efficiently

  • Able to work independently or as part of a team

  • IT skills including Word, Excel, PowerPoint, Databases, Email and the Internet

  • Full driving licence and the use of a car



  • A good understanding or experience of agriculture / rural / food sector in Wales

  • Experience of arranging high profile exhibitions and events

  • Demonstrable experience of working in the agriculture and/or food industry in Wales




Interviews will be held for this post on 30 January 2020.  If this date is inconvenient, please note on your application form.


Aberystwyth, Bangor, Cardiff, Llanelwy neu/or Meifod.

More Information

If you’d like more information about this post, please contact:

Dewi Evans
07964 354 674

How to Apply

Applications for this post can be made by downloading and completing the application form and the equal opportunities monitoring form below.

Please return these forms either

  • via email to:
  • or by sending to:  Human Resources Department, Menter a Busnes, Unit 3, Science Park, Aberystwyth, Ceredigion, SY23 3AH

Closing Date

The closing date for applications is: 22 January 2020 at 10:00

Equality and Diversity Policy

Our Equality and Diversity Policy can be found in the document below.